Contact information
Last updated: 12 October 2026
Where we ship
We currently deliver to the United Kingdom.
Processing time
Orders are processed within [1–3] working days (Monday–Friday, excluding bank holidays).
Delivery times and costs
| Service | Estimated delivery | Cost |
|---|---|---|
| Standard (UK) | [5–10] working days after dispatch | [FREE / £X.XX] |
| [Express (UK)] | [3–5] working days | [£X.XX] |
Delivery times are estimates. Occasional delays can occur during busy periods or because of courier disruption.
Tracking
You’ll receive a tracking number by email once your order ships. Tracking may take 24–72 hours to show updates.
Duties and taxes
UK prices include VAT. You won’t pay any extra import charges on delivery.
Delivery problems
- Not arrived: if your order hasn’t arrived within [15] working days of dispatch, email us and we’ll investigate. If it’s lost, we’ll send a replacement or a full refund.
- Wrong address: please check your address carefully at checkout. If an order is returned to us because of an incorrect address, we can reship it, but the extra postage will be charged.
- Damaged in transit: email us within 7 days of delivery with photos.
Contact Information
We’re here to help
- Email: support@lovecalmy.com
- Response time: within 24–48 hours, Monday to Friday
- Hours: [9am – 5pm GMT], Monday to Friday
- Website: lovecalmy.com
Business details
Trading as LoveCalmy
When contacting us about an order, please include your order number so we can help you faster.
Please don’t send returns to this address. Email us first for return instructions.